INTERNATIONAL SHIPPING

 

JIIJ offers international shipping on all orders. For all destinations we use UPS shipping services. For more information please email us at customerservice@ji-ij.com.  

 

 

Delivery to France: 1 to 2 business days after dispatch. 

 

Delivery to EU countries: 2 to 4 business days after dispatch. 

 

Delivery to the rest of world: 2 to 5 business days after dispatch. 

 

Usually dispatched within 3 business days.

 

 

RETURNS AND EXCHANGES

 

Items purchased on ji-ji.com are eligible for return or exchange within 14 days of delivery.

 

Exchanges are not available. If your selected size does not fit and you wish to make an exchange, we invite you to return the shoes you originally purchased from which we will proceed a refund and then a new pair can be bought in your selected size. 

 

RETURN ADDRESS

 

Box 146

Une Piece en Plus Cardinet

114 Rue Cardinet, 75017

Paris France  

 

 

IMPORTANT INFORMATION

 

 

JIIJ reserves the rights to reject any returned items that do not meet our standard requirements as laid out below: 

 

Items must be returned in unused condition.

 

Items must be returned in their original, undamaged box and pouch.

 

 

REFUNDS

 

 

If returning shoes due to sizing not being suitable JIIJ will reimburse your returns fee but excluding shipping from the cost of sending out your new pair. 

 

JIIJ will not refund taxes, duties and/or any additional charges that may occur for orders outside of the European Union.  

 

 

FAULTY ITEMS

 

 

If you receive an item classified as faulty and/or damaged, you must contact us at customerservice@ji-ji.com, within 7 days of receipt. 

 

JIIJ’s quality guarantee only covers possible manufacturing defects and cannot be held responsible for defects due to: failure to damage caused by improper use or carelessness, and neither by aesthetic changes as a result of normal wear/tear and ageing.