JIIJ offers international shipping on all orders. For all destinations we use DHL and UPS shipping services. For more information please email us at  

Delivery to France: 1 to 2 business days after dispatch.

Delivery to EU countries: 2 to 4 business days after dispatch.

Delivery to the rest of world: 2 to 5 business days after dispatch.

Please refer to the product's page to find out the exact dispatch date.


Items purchased on are eligible for return or exchange within 14 days of delivery.

Exchanges are not available. If your selected size does not fit and you wish to make an exchange, we invite you to return the shoes you originally purchased from which we will proceed a refund and then a new pair can be bought in your selected size.

If you wish to return an item, you can request a return by contacting us at

Please make sure to state your order number and the name of the item you wish to return. Once you have received the confirmation details from us, please send your order back to the return address listed below.  

JIIJ Studio  

122 Rue du Faubourg Saint-Honore  


Paris France  

JIIJ reserves the rights to reject any returned items that do not meet our standard requirements as laid out below:

Items must be returned in unused condition.

Items must be returned in their original, undamaged box and pouch.

Upon receipt, returns approximately take 3-5 business days to process.  

Please note that the customer is responsible for the return and exchange cost.  

If returning shoes due to sizing not being suitable JIIJ will reimburse your returns fee but excluding shipping from the cost of sending out your new pair.

JIIJ will not refund taxes, duties and/or any additional charges that may occur for orders outside of the European Union.  

If you receive an item classified as faulty and/or damaged, you must contact us at, within 7 days of receipt.

JIIJ’s quality guarantee only covers possible manufacturing defects and cannot be held responsible for defects due to: failure to damage caused by improper use or carelessness, and neither by aesthetic changes as a result of normal wear/tear and ageing.